Payment Policy
1. Introduction
This Payment Policy outlines how payments are processed for purchases made on London Luxe (the “Website”). By placing an order, you agree to this policy and our Terms of Service.
2. Accepted Payment Methods
We currently accept the following secure payment methods:
Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.
All transactions are processed in GBP (£). Depending on your card provider, you may see minor variations due to currency conversion or bank charges.
3. Secure Payment Processing
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All payments are processed via trusted, PCI-DSS-compliant payment gateways.
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We do not store your credit or debit card information on our servers.
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Transactions are encrypted and transmitted securely via SSL (Secure Socket Layer).
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Additional verification (such as 3D Secure or OTP) may be required by your bank for added security.
4. Order Confirmation & Invoicing
Once your payment is successfully completed, you will receive an order confirmation by email along with your receipt.
For VAT invoices or payment verification, please contact us at support@london-luxe.co.uk
5. Payment Timing
Payment is charged immediately when an order is placed. Orders will not be processed or shipped until full payment is received.
6. Currency & Fees
All prices listed on the Website are in British Pounds (GBP).
Any applicable taxes are included where required.
Your bank or card provider may apply additional international transaction fees if you are purchasing from outside the UK.
7. Refunds & Cancellations
Refunds are issued to the original payment method only, in accordance with our Refund Policy
Once approved, please allow 7 business days for the refund to appear in your account, depending on your payment provider.
8. Failed or Declined Payments
If your payment is declined, please ensure:
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Your billing details match your card information.
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Your bank allows international or online transactions.
If issues persist, try another card or contact us at support@london-luxe.co.uk.
9. Chargebacks & Fraud Prevention
All fraudulent transactions are reported to relevant authorities. If a chargeback is raised without contacting us first, we reserve the right to deny future orders until the issue is resolved.