FAQs

1. What products do you sell?

We offer a curated collection of women’s fashion, including:
  • Coats for women
  • Dresses for women
  • Jackets for women
  • Shoes for women
  • Sweaters for women
All our products are designed for style, comfort, and quality, suitable for women across the UK.

2. Where do you ship?

We currently ship to addresses within the United Kingdom. Free standard shipping is included on all orders.

3. How long does delivery take?
  • Processing Time: 1–3 business days
  • Shipping Time: 3–7 business days within the UK
  • Once your order is shipped, you will receive a tracking number by email.

4. Do you offer free shipping?

Yes! All orders come with free standard shipping within the UK.

5. Can I return or exchange an item?

Yes. We offer a 30-day return policy from the date you receive your order.

  • Items must be unused, unworn, and in their original packaging.
  • Proof of purchase (order number or receipt) is required.
  • For exchanges, contact us at support@london-luxe.co.uk to arrange the swap.
6. How long does it take to get a refund?

Refunds are processed within 7 business days after we receive your returned item.
The refund will be issued to your original payment method, and you will receive a confirmation email.

7. How do I track my order?

Once your order has been shipped, a tracking number will be sent to your email. You can use this number to monitor your shipment’s progress.

8. Are your products true to size?

Yes. We provide detailed size charts for each product to help you select the best fit. If you are unsure, our customer support team can assist with sizing advice.

9. Is my payment information safe?

Absolutely. All payments are securely processed using trusted payment gateways. We never store your payment details on our site.

10. How can I contact London Luxe?

Email: support@london-luxe.co.uk

Phone Number: +(44)-790-339-4464

Address: 10 Fyfield Road, London E17 3RG, United Kingdom

Business Hours:
Monday to Friday, 10:00–16:00 GMT